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Cancellations
When to Book
Payment
Location
Area Range
Number of Guests
RSVP Policies
Age Range for Parties
Late Policy
Clothing
Party Time
Party Host
Costumes
Weather
Preparations
Children
Food
Siblings
Q: Cancellations
What happens if I cancel the party?
A:
Sometimes things happen. In the event that you have to cancel your party, we will reschedule your event for another date. Please try to allow at least one week’s notice.
You then have 2 weeks to reschedule for your deposit + 50% down payment to be transferred to the new party. After this time, you will be notified one last time to reschedule. Due to the nature of our business, the deposit + down payment is NOT REFUNDABLE if choose not to reschedule.
Q: When to Book
How far in advance should I book my theme birthday party?
A:
If you have a specific date in mind, we recommend calling at least 1 month prior to the event. Specific theme parties can be organized within this time frame, however custom baby showers and events should be booked 6-8 weeks in advance. Feel free to book a date in advance, and then decide on the theme of the party later on.
Q: Payment
What form of payment do you accept?
A:
We accept personal checks, cash, and Visa, Master Card, Discover and American Express credit cards.
To reserve your party date, we require a non-refundable deposit of $50.00 for all-inclusive parties. A $25 deposit is required for the DIY Party Packages and Character Appearances. We require a payment of 50% of the remaining balance of your party package once you have approved your invitation.
Invitations will not be mailed until this deposit is received. If you choose to cancel for any reason, your deposit is non-refundable. The remaining balance is due one week prior to your event. We cannot accept payment on the day of the event unless approved prior to the event, and payment is made in cash or money order. If the balance is not received by the party date and no other arrangements have been made, we reserve the right to cancel your event.
Q: Location
Do you have a location?
A:
In the future, we hope to have our own venue and children’s boutique. Until then, we bring the party to you! Our mobile party hosts coordinate the event at your chosen venue (your home, community clubhouse, country club, hotel, banquet hall, etc.).
Q: Area Range
What areas do you serve?
A:
Princess Prettys and Parties serves primarily the Greater Grand Rapids, MI area. Those that live within 30 miles of the 49534 zip code incur no travel costs. Those that wish to have a party 30-60 miles outside of the zip code with incur a $30 Travel Fee. Those that wish to hold a party 60 + miles outside of 49534 zip code will be considered on a case by case basis. If Princess Prettys and Parties accepts your party request, a $50 Travel Fee will be incurred.
Q: Number of Guests
What is the minimum/maximum number of guests that I can invite?
A:
Our party packages are designed for a minimum of 8 guests including the guest of honor. Each additional guest is $15 - $25, depending on party theme chosen. Most of our packages have a maximum of 12 guests including the guest of honor. We will do our best to accommodate larger parties. When the party guests exceed 12 children, there will be a need for a second hostess for a fee of $50. We do have several packages that work better for larger parties. Please contact us for details.
Q: RSVP Policies
Will I be charged for children who RSVP but do not attend the party?
A:
Parties that have less than eight children will be charged for the minimum of eight children. Some guests may not attend the party, even if they RSVP that they will attend. Please remember that we charge according to the final guest count that you provide, not the number of children that attend. Many of our items are personalized so it is important that your guest list is accurate. Favors for those that RSVP’ed by did not attend will be left with the party host to give to the child at a later date, if desired. If you have children show up that are not on your final headcount, we will do our best to include them but cannot guarantee that they will receive favors or do craft projects.
Q: Age Range for Parties
For what ages are your birthday parties most appropriate?
A:
Our themed birthday party packages are generally designed for children age 4 through 12. These include activities and craft projects that require them to be a bit older.
We also offer event styling for baby showers and parties for children 1-3 years of age, where most guests will be family and friends instead of children. These packages do not include the craft projects and have less structured activities to accommodate toddler’s roaming play style.
Q: Late Policy
What if guests are late?
A:
While it is always optimal for guests to arrive on time, sometimes guests can run late. We plan an opening play/arrival activity for about 10 minutes to allow guests to arrive and get settled. Once that time is over, we start the party activities. Because we like to keep to the 2 hour time-frame for each party, we cannot wait for every guest to arrive to get started. Late guests will be able to jump into whatever activity is happening, and Princess Prettys will do our best to help with the transition.
Q: Clothing
What Should Party Guests Wear?
A:
Many of our themed parties include use of our costumes during the party. Simple shorts/pants and shirts that are easy to move in are best. Guests will be participating in active games, so binding clothing is discouraged. Costumes will be pulled on over the clothing.
If there are any other questions you may have while considering Princess Prettys and Parties, please feel free to contact us at geboraco@princessprettys.com or call Corey Turner at 616-901-1625.
Q: Party Time
How long do your parties last?
A:
Our themed party packages are scheduled to last 2 hours, including activities, crafts, eating, and present opening. We will arrive two hours before the scheduled party time to set up and will require up to 45 minutes breakdown time after the party. Your invitation will state a start and end time for our event. All Princess Prettys events start and end on time- no exceptions. We cannot accommodate parties that last longer than 2 hours and we will not extend your event because of late arrivals. It is your responsibility to communicate the party timeline to your guests if you believe this will be an issue.
Breakdown of your event will begin at the end time stated on your invitation. If you wish to continue your event after our service is complete, we request that you move your guests to a separate area while we break down.
Q: Party Host
Who will be hosting my child's party the day of the event?
A:
All Princess Prettys parties are hosted by the owner and professional party planner, Corey Turner. Other professional assistants may join her in hosting events that require more than one person (spa party, carnival, etc). Only in the event of illness or emergency, will another professional party hostess be substituted, ensuring that your event can take place as scheduled.
Q: Costumes
Does the party hostess come in costume?
A:
Our party hostesses provide a high energy experience and come dressed in comfortable clothing that allows them to move freely and interact fully with the children. Our hostesses do not wear costumes, but appropriate attire.
Costumed characters, such as Disney Princesses, can be arranged for an additional fee. This fee is based on how long you would like the character to be there, and what activities you would like them to participate in. Activities include storytelling/book reading, posing for photos, leading games, etc. Please contact Princess Prettys for more details if you are interested in adding a character to your party package.
Q: Weather
How do you handle inclement weather or illness?
A:
In the event of severe weather or unforeseen circumstances/illness, Princess Prettys and Parties reserves the right to reschedule your party. If you choose to cancel the party due to severe weather or illness, please remember that your deposit is non-refundable. We will gladly work with you to reschedule your party for an alternate date. Please be advised, if new invitations are needed there will be an additional charge. If Princess Prettys decides that it is best to reschedule because of severe weather, we will print new invitations with no cost to you.
Q: Preparations
What do I need to do to prepare for my child’s event?
A:
Please keep any pets clear from the party area.
Please allow ample space in driveway or in front of your home for us to park and unload. We will be carrying many heavy items.
Please provide a smoke-free environment.
Please be mindful that we need the entire 1.5-2 hours uninterrupted to set up for your event. We appreciate your redirecting all children and guests away from the set-up area.
Please notify Princess Prettys and Parties in advance of any other vendor/s you may have hired to provide services before or after our scheduled event. Our parties are fully scheduled and we may need to adapt our program.
Q: Children
How do you handle disruptive children?
A:
We strictly provide entertainment and need the cooperation of the client to have things run smoothly. The party hostess is responsible for the flow of the party and the party activities. It is the client’s responsibility to monitor disruptive behavior and attend to any child who does not want to participate. This will help us to provide the best possible experience for you and your child.
Q: Food
Do you Handle the Party Food?
A:
Princess Prettys offers designer cupcakes and a choice of beverage (punch, juice, etc.) for the all-inclusive party packages. These are not made by Princess Prettys, but are purchased from one of our preferred vendors.
Would you like to have more food options for your party? Princess Prettys does not make/bring any additional food to the party, but can coordinate with the party hostess or caterer to create a food display that is in synch with the party theme. We provide the correct serving platters and tableware to the food vendor. Clients can choose to prepare the food themselves or hire a caterer. Princess Prettys can provide a list of preferred vendors if the client desires.
Q: Siblings
How do you handle siblings?
A:
Our party packages cover only the guest of honor and their guests. Please include any siblings in the final count if you would like for them to be included in the party activities. Because our themed party packages are geared towards children 4-12, it is best to keep babies or younger children out of the craft/activities portion of the party. Do not count them as a guest, but feel free to have them join in during the food/cake portion of the party with the party guests/parents, etc.
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